EBS Roadshow Czechia - program

Morning run to Prague Castle

Hotel Reception

07:00

Registration

Budapest Hall

08:30 - 08:50

Opening

Cracow Hall

Claudia Viohl - CEO, E.ON Czechia

09:00

EBS story

Cracow Hall

Victoria Saplacan - Head of EBS, Commercial Programming (COO-C Area), E.ON SE
Julian Lennertz - SVP Commercial Programming, E.ON SE

09:30

EBS in the Czechia

Cracow Hall

Alena Rozsypalová - CFO, E.ON Czechia
Tomáš Bělohoubek - COO, E.ON Czechia
Jan Zápotočný - CCO, E.ON Czechia

09:45

Q&A

Cracow Hall

All

10:10

Break

Foyer

10:30

EBS - tool for adaption to constant change

Cracow Hall

Ananth Raman - Harvard Professor, USA

11:00

Lunch

Restaurant Loreta

12:30

Panel discussions

1. Excelence room
Cracow Hall
Moderator:
Victoria Saplacan - Head of EBS, Commercial Programming (COO-C Area), E.ON SE
Speaker:
Lukáš Paur - Head of Retention processes, E.ON Czechia
Zdeněk Pošvář - Head of Customer Care Center, E.ON Czechia
Anthea Pocci - Customer Care Manager, E.ON Italy
Steffen Bosch - Senior Business Transformation Consultant, E.ON Netherlands

2. Performance Dialogues
Loft Room
Moderator:
Nadya Kudelka - Commercial Programming Senior Manager (COO-C Area), E.ON SE
Speaker:
Adam Dvořáček - Performance Finance Mgmt. Project Manager, E.ON Czechia
Alena Rozsypalová - CFO , E.ON Czechia
Valentin Nistor - Performance and Operational Excellence Director, E.ON Romania
Anna Maria Villa - Head of Customer Care, E.ON Italy
Tobias Kommeter - EBS Head-Coach, E.ON Germany

13:45

Break

Foyer

14:45

Closing

Cracow Hall

Claudia Viohl - CEO, E.ON Czechia

15:00

English version for external guests only.